FREE SHIPPING ON ALL ORDERS $50+

ANSWERS TO YOUR QUESTIONS

General Info

Are they waterproof?
My Buena Vida bracelets can get wet but keep in mind some figures can be sensitive and may lose their original colors.
What are the bracelets made of?
My Buena Vida bracelets, depending on the one you choose, are made of crafted lava stones, colorful beads, recycled wood, and the charms are made with an alloy of metals.
How can I update my payment method?
To update your payment method or info please contact support@mybuenavida.com; a form will be sent to you to update your info.
What is the bracelet size?
My Buena Vida bracelets are a one size fits all kind of bracelet. Some designs come with an adjustable string that will adapt to your wrist perfectly!
Are custom bracelets available?
Custom bracelets are not available. Come back occasionally as we refresh our collection frequently with My Buena Vida touch!
How can I change my mailing address?
To change your mailing address please contact us via phone, preferably prior to the next billing cycle.

Orders

How can I cancel my order?
Please contact customer support  at suppport@mybuenavida.com to cancel before your order is fulfilled. Once an order has been fulfilled, you cannot cancel.
How can I modify my order?
Once an order has been placed, you cannot change the items you originally requested. If the order has not been fulfilled, then you may request to cancel the order to then resubmit the correct order you'd like.

Shipping

How much does shipping cost?
Domestic shipping rates $4.99
International shipping rate $9.99
Do you ship worldwide?
Shipping is available worldwide.
Always remember to review your address before the checkout to ensure the package is delivered as soon as possible to you!
How much time will my order take to arrive?
Once packages are shipped they usually take 3-5 business days to arrive within the US and 10-15 business days for international orders.
Where can I track my package?
Once a package is ready to ship you will receive an email confirmation with the tracking number. Please consider that the courier takes 1-3 business days to process the update on their system.
How can I change my Shipping address?
To change your shipping address; contact support@mybuenavida.com. If the order has been fulfilled, we cannot change any details.

Subscriptions

How does my Buena Vida Family subscription work?
When you purchase from the Buena Vida Family, your contribution will process within the first 10 days of the month. As a thank you for your contribution, you will receive a curated package within the first 10 days of the following month.
Members can take advantage of the lower prices and promotions offered on the Buena Vida Family shop. The subscription will not be duplicated.
As a member subscribed to the Buena Vida Family, you will collaborate with a charitable organization and My Buena Vida to impact our environment and communities. You will also receive a package that represents the partnered charity that particular month in appreciation for your contribution.
If you wish to place an order without joining the program, you can select the One Time Order option.
Can I make a purchase without subscribing?
es, if you wish to place an order without subscribing, you can access the "One Time Order" section. 
How can I re-activate my subscription?
If you previously cancelled your subscription and want to re-activate it, please email support@mybuenavida.com 
Am I automatically enrolled into the subscription after I place an order?
No. If you purchase under the One Time Order shop you will not be enrolled. Placing a new order under the Buena Vida Family shop acknowledges your agreement to purchase and activate the subscription after your click the final "complete".
I want to be a part of the Buena Vida Family, how can I do that?
Buena Vida Family is the way to go! As a member of the Buena Vida Family, your contributions help our partnered charities in an impactful way. Members receive discounts, special promotions, and exclusive access to products and events. Each month as a member you will receive a My Buena Vida curated package representing that cause as a big THANK YOU from the team.
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